FAQ
1. What materials are the bags made from?
Our bags are crafted using high-quality materials such as acrylic, bamboo, jute, and more. Each material is carefully selected to ensure durability, premium finish, and long-lasting use—while also being eco-conscious. So you get a bag that looks good and feels right.
2. How long does it take to receive my order?
We usually dispatch all orders within 1 business day, so your bag reaches you as quickly as possible.
- Standard Shipping (Free): 1 – 2 weeks
- Express Shipping: 1 – 7 working days
We continuously work with reliable delivery partners to ensure timely delivery. While delays are rare, they can occasionally happen due to external factors.
3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders, so there are no hidden costs—what you see is what you pay.
4. Can I return or exchange a bag?
Yes, we want you to love your purchase. We offer an easy return and exchange process for eligible items.
For complete details on eligibility, timelines, and conditions, please refer to our Returns & Refund Policy page.
5. How do I initiate a return or exchange?
If you’d like to request a return or exchange, simply email us at care@bgmates.in with your order details.
Our team will guide you through the next steps to ensure a smooth and hassle-free experience.
For full instructions, please visit our Returns & Refund Policy page.
6. What if my bag arrives damaged or defective?
We take quality seriously. If you receive a damaged, defective, or incorrect item, please contact us immediately at care@bgmates.in.
We’ll make it right as quickly as possible. For more details, please refer to our Returns & Refund Policy page.